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Procon Layer stuck in restart stage


witman2468

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Hey all, 

 

just got my BF4 server set up through Nitrado a few days ago but after trying to restart the Procon Layer through the Nitrado interface it is stuck on restart loop. 

 

typically when i've restarted the Procon layer in the past it has only been ~5mins to regain connectivity via the procon/FTP client, but so far its been about 2.5 hours and i still am unable to connect.

 

I spoke with Nitrado support team and they informed me:

1. "unfortunately, since it's a third party tool, we do not have a way to troubleshoot or provide support to the Procon Layer"

2. "at the moment, we got a report on the Procon Layer having an internal update causing it to be on restart for a while."

 

they advised me to wait for the update to be finished, but i wanted to ask around and see if anyone else is experiencing similar issues and if waiting it out is all i can do for now.

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You are not alone, since Nitrado changed a lot on the 25th of last month nothing has worked right.

Half the time I cannot log into procon on my PC, even when the procon layer is running on the server...

I sued to be able to FTP into the server and access the procon folders, but now they changed the way you log in, and since then I have not been able to get in...

 

I wonder if it has anything to do with GGC in litigations with them for screwing them over and shutting them out of the servers that had their data to run their non profit anti cheat streaming service.....

All I know is if they cannot fix this soon I am going to move to Fragnet or anywhere else but Nitrado, I have never had a worse time trying to run a server before, and I am 15 years in, since BF2142....

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You have to pay for EZ Rcon right?

Not that I have an issue paying for it, just how can one use that, if they cannot access anything on an FTP side of things, meaning I am betting the OP cannot use FileZilla to FTP into the server, so how does one set EX Rcon up if we have no access FTP wise.. ?

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Just now, Jarazek said:

You have to pay for EZ Rcon right?

Not that I have an issue paying for it, just how can one use that, if they cannot access anything on an FTP side of things, meaning I am betting the OP cannot use FileZilla to FTP into the server, so how does one set EX Rcon up if we have no access FTP wise.. ?

Ezrcon procon layer management has a file browser along with a sftp server to connect to your layer with. You can try it out for free for a month by clicking on get free trial on the homepage 

The developer of the Battlefield Admin Control Panel (BFACP)

For BFACP support please post in the BFACP topic linked above.

Do not contact me via PM on the forums for help with procon. Please make a topic for it. Only PM's I will accept will revolve around any website issues.

ezscale_banner.jpg

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One question though, Nitrado has a procon layer installed, but unless that is working correctly then you still cannot connect to the server right?

Because right now the OP, and my procon layer is stuck in a constant restart, it will not come up..

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30 minutes ago, Jarazek said:

One question though, Nitrado has a procon layer installed, but unless that is working correctly then you still cannot connect to the server right?

Because right now the OP, and my procon layer is stuck in a constant restart, it will not come up..

Nope, their procon layer doesn't after any other procon layer. As long as it can connect to your game server you should be good. 

The developer of the Battlefield Admin Control Panel (BFACP)

For BFACP support please post in the BFACP topic linked above.

Do not contact me via PM on the forums for help with procon. Please make a topic for it. Only PM's I will accept will revolve around any website issues.

ezscale_banner.jpg

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Thanks for the replies guys.

 

I conveniently started taking a look at Nitrado's refund policies and found out i was within the 3-day period for a full refund, so i went with that option. 

 

I ended up taking my money over to i3D, and the experience has been miles better so far (despite their awful UI lol)

 

I'd recommend severing ties with Nitrado if possible. 

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  • 5 months later...

Hey all just registered here,
Have the same issues with BFHL on Nitrado glad I found this post. As far as Nitrado support goes I'm still waiting for a proper response as they initially thought i had issues with the game connection. I looked on their forums and found several posts about the procon layer being down starting in October with no apparent resolution or follow up posts to be found.
Maybe ill look into i3d as well if they don't figure it out pretty quick I only went with a 30 day plan, which ever comes first i guess.
Thanks 

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Just now, sullami said:

Hey all just registered here,
Have the same issues with BFHL on Nitrado glad I found this post. As far as Nitrado support goes I'm still waiting for a proper response as they initially thought i had issues with the game connection. I looked on their forums and found several posts about the procon layer being down starting in October with no apparent resolution or follow up posts to be found.
Maybe ill look into i3d as well if they don't figure it out pretty quick I only went with a 30 day plan, which ever comes first i guess.
Thanks 

shitrado.

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2 minutes ago, sullami said:

Hey all just registered here,
Have the same issues with BFHL on Nitrado glad I found this post. As far as Nitrado support goes I'm still waiting for a proper response as they initially thought i had issues with the game connection. I looked on their forums and found several posts about the procon layer being down starting in October with no apparent resolution or follow up posts to be found.
Maybe ill look into i3d as well if they don't figure it out pretty quick I only went with a 30 day plan, which ever comes first i guess.
Thanks 

I can recommendhttps://ezrcon.com/ for procon hosting

Edited by Hedius
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I know it was already said, but I also suggest EZSCALE (formerly EZRCON), but I'm doing a shameless plug in that recommendation :)

The developer of the Battlefield Admin Control Panel (BFACP)

For BFACP support please post in the BFACP topic linked above.

Do not contact me via PM on the forums for help with procon. Please make a topic for it. Only PM's I will accept will revolve around any website issues.

ezscale_banner.jpg

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4 minutes ago, Prophet731 said:

I know it was already said, but I also suggest EZSCALE (formerly EZRCON), but I'm doing a shameless plug in that recommendation :)

Not sure if i went in the right direction I signed up for the free account, just to see if it works as nitrado has left a sour taste in my mouth. Once I get some creds and can test the functionality ill likely upgrade, I'm doing all this for my two boys they seem to love hardline and it's an easy game for them to get into the series.  I know the games dead but this is what makes procon a vital tool.  I also received the 3rd party canned response response from nitrado if they can't support tools (3rd party or not)in their own control panel i'm f***** done with them.
Thanks again
 

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1 minute ago, sullami said:

Not sure if i went in the right direction I signed up for the free account, just to see if it works as nitrado has left a sour taste in my mouth. Once I get some creds and can test the functionality ill likely upgrade, I'm doing all this for my two boys they seem to love hardline and it's an easy game for them to get into the series.  I know the games dead but this is what makes procon a vital tool.  I also received the 3rd party canned response response from nitrado if they can't support tools (3rd party or not)in their own control panel i'm f***** done with them.
Thanks again
 

Creds are located under Configs/accounts.cfg as well as in the initial email.

They are provisioned at first install. Did the email not mention that? If not then I'll need to fix that.

The developer of the Battlefield Admin Control Panel (BFACP)

For BFACP support please post in the BFACP topic linked above.

Do not contact me via PM on the forums for help with procon. Please make a topic for it. Only PM's I will accept will revolve around any website issues.

ezscale_banner.jpg

Link to post
14 minutes ago, Prophet731 said:

Creds are located under Configs/accounts.cfg as well as in the initial email.

They are provisioned at first install. Did the email not mention that? If not then I'll need to fix that.

Sorry I may be missing something,

In the 3rd email i received  with subject  "Procon Layer Login Instructions"

 it mentions being able to acces the panel at my.ezscale.cloud

Then says i will receive an email on setting up please be on the lookout.. that's as far as i got  if i try to log into the my.ezscale.cloud panel with the same creds as ezrcon it doesn't work so i'm at a stand still.
Thanks (and ya i did not receive another email sorry)

 

Edited by sullami
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9 minutes ago, sullami said:

Sorry I may be missing something,

In the 3rd email i received  with subject  "Procon Layer Login Instructions"

 it mentions being able to acces the panel at my.ezscale.cloud

Then says i will receive an email on setting up please be on the lookout.. that's as far as i got  if i try to log into the my.ezscale.cloud panel with the same creds as ezrcon it doesn't work so i'm at a stand still.
Thanks (and ya i did not receive another email sorry)

 

Check if the email got sent to your spam folder. The two accounts are separate from each other unfortunately. If you did not get the password reset email from the client portal system (not the billing system) then I can issue a temp password.

The developer of the Battlefield Admin Control Panel (BFACP)

For BFACP support please post in the BFACP topic linked above.

Do not contact me via PM on the forums for help with procon. Please make a topic for it. Only PM's I will accept will revolve around any website issues.

ezscale_banner.jpg

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  • Administrators
8 minutes ago, sullami said:

Okay no worries 
Tried to send another password reset waited 90 seconds and checked spam, no results on either.  Way to highjack a thread and open a can of worms hey🤣.
Cheers

Open a ticket on the billing portal and title it password reset.

The developer of the Battlefield Admin Control Panel (BFACP)

For BFACP support please post in the BFACP topic linked above.

Do not contact me via PM on the forums for help with procon. Please make a topic for it. Only PM's I will accept will revolve around any website issues.

ezscale_banner.jpg

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